Terms And Conditions

1. Your Status

By Placing your order for Virtual Office Services, you confirm that:

You are legally capable of entering into binding contracts
You will not use any of the rights granted by these terms for any obscene, illegal, immoral, or defamatory purposes, and you will not in any way bring us or our name into disrepute.

2. How the contract is formed between You and Us:

All orders are subject to acceptance by us, and under the terms of clause 2.2, we will confirm such acceptance to you by sending you an email that confirms that your order has been accepted (the confirmation email). The contract between us will only be formed when we send you the confirmation email. A copy of these terms and conditions will also be sent with the confirmation email.
When we receive your order, we will send our account setup email, which will detail the next steps required to activate your service. This will include a requirement to submit certified copies of original personal identification for all individual(s) applying for the contract, along with satisfactory evidence showing all individual(s) current address information (if you have not already provided this). We will not send you a ‘confirmation email’ detailing the particulars of your service until we have received valid and satisfactory personal identification documentation.

3. Supply of Services:

Services will commence on the date set out in the confirmation email (start date), unless agreed otherwise prior, and will be provided for the initial term selected by you (or on our website), and thereafter until either party provides not less than one month’s written notice to the other party of its intention to terminate the contract.
We shall use all reasonable endeavours to meet any performance dates specified in the account set-up email, but any such dates shall be estimates only, and time shall not be of the essence for the performance of the services.
All fees and charges are payable in £ / GBP.

4. General Terms:

4.1. Your Obligations/You shall:

Ensure that the terms of any order and any information you provide are complete and accurate.
Co-operate with us in all matters relating to the provision of the Services
Provide us with such information and materials as we may reasonably require in order to supply the services, and ensure that such information is accurate in all material respects.
Co-operate and comply with all requests made by us to ensure The Anti Money Laundering, Terrorist Financing, and Transfer of Funds Regulations 2017 are met.
Our Virtual Office has a legal duty to perform due diligence checks. We will carry out identity checks on each individual, partner, director, person(s) with significant control, and corporation(s). For the individual(s) involved, these checks will leave a'soft credit search’ that does not leave any visible footprint for lenders but is vital in establishing proof of identity. If these identity checks fail and the correct documentation cannot be supplied, we will be unable to activate your account. Cancellations within 14 days of an order will be issued a refund minus the non-refundable £30 administration fee. fee to cover our costs in carrying out these identity checks. It is your full responsibility to supply us with all relevant documentation promptly, all payments will commence from the first payment made and continue each month or year, regardless of the necessary paperwork being received. Unless otherwise stated, we will go ahead and run the searches on the details that have been provided as part of the application for a virtual office service.

4.2. Under current legislation, we are also required to monitor ongoing relationships with all clients who use our services. We will have to carry out additional checks in the following situations:

You need to update the address that we forwarded on the mail.
Must have the ownership structure of your business change (for example, a new shareholder).
On an annual basis, we also carry out electronic spot-checks on customer accounts should the report show any changes to the details we previously held on file, we will request new identification documents which will then need to be verified to keep your virtual office service active.

4.3. Due to the type of services we provide, any compensation claim shall be limited in total to one month’s service fee. We cannot accept any compensation claim that is the result of consequential loss to your business, and by accepting these terms, you fully agree to indemnify us from any such claim.

4.4. We are required, by current legislation, to report to the National Crime Agency (NCA) when we know or suspect that a transaction involves money laundering or terrorist financing. By instructing us to act on your behalf in accordance with our Terms of Business you give us irrevocable authority to make a disclosure to NCA if we consider it appropriate.

5. The Services

5.1. Virtual Office

Ensure that the terms of any order and any information you provide are complete and accurate.
Co-operate with us in all matters relating to the provision of the Services
Provide us with such information and materials as we may reasonably require in order to supply the services, and ensure that such information is accurate in all material respects.
Co-operate and comply with all requests made by us to ensure the Anti-Money Laundering, Terrorist Financing, and Transfer of Funds Regulations 2017 are met.
Our Virtual Office has a legal duty to perform due diligence checks. We will carry out identity checks on each individual, partner, director, person(s) with significant control, and corporation(s). For the individual(s) involved, these checks will leave a'soft credit search’ that does not leave any visible footprint for lenders but is vital in establishing proof of identity. If these identity checks fail and the correct documentation cannot be supplied, we will be unable to activate your account. Cancellations within 14 days of an order will be issued a refund minus the non-refundable £30 administration fee. fee to cover our costs in carrying out these identity checks. It is your full responsibility to supply us with all relevant documentation promptly. All payments will commence with the first payment made and continue each month or year, regardless of the necessary paperwork being received. Unless otherwise stated, we will go ahead and run the searches on the details that have been provided as part of the application for a virtual office service.

5.2. Under current legislation, we are also required to monitor ongoing relationships with all clients who use our services. We will have to carry out additional checks in the following situations:

You need to update the address that we forwarded on the mail.
Must have the ownership structure of your business change (for example, a new shareholder).
On an annual basis, we also carry out electronic spot-checks on customer accounts. Should the report show any changes to the details we previously held on file, we will request new identification documents, which will then need to be verified to keep your virtual office service active.

5.3. Due to the type of services we provide, any compensation claim shall be limited in total to one month’s service fee. We cannot accept any compensation claim that is the result of consequential loss to your business, and by accepting these terms, you fully agree to indemnify us from any such claim.

5.4. We are required, by current legislation, to report to the National Crime Agency (NCA) when we know or suspect that a transaction involves money laundering or terrorist financing. By instructing us to act on your behalf in accordance with our Terms of Business, you give us irrevocable authority to make a disclosure to NCA if we consider it appropriate.

6. Cancellation

You can give notice to cancel your subscription at any time by:

Phone: +1 833 463 5399

Email: info@flexyvo.com

Post: 111 Town Square PI, Jersey City, NJ 07310 USA

Cancellation terms are 30 days from your subscription renewal date. A service invoice will be raised to cover your notice period on the day your cancellation request is received.
Within 14 days of your account cancellation date, you shall notify your change of address to all relevant parties and update all online and offline media.

7. Intellectual Property Rights

All intellectual property rights, which include but are not limited to all patents, copyright and related rights, trademarks, domain names, rights in goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how and trade secrets), and any other intellectual property rights, in each case whether registered, registrable, or not, and including all similar or equivalent rights in any part of the world, subsisting on the website, shall be owned by us.

8. Confidentiality

A party (receiving party) shall keep in strict confidence all technical or commercial know-how, specifications, processes, or initiatives that are of a confidential nature and have been disclosed to the receiving party by the other party (disclosing party), its employees, agents, or subcontractors, and any other confidential information concerning the disclosing party’s business or its products or services that the receiving party may obtain (confidential information).
The receiving party shall restrict disclosure of confidential information to such of its employees, agents, or subcontractors as it needs to know for the purpose of discharging the receiving party’s obligations under the contract and shall ensure that such employees, agents, or subcontractors are subject to obligations of confidentiality corresponding to those that bind the receiving party.
The receiving party shall only use the confidential information for the purposes for which it was disclosed to it and shall, under no circumstances, use or disclose the confidential information after the expiry of the contract. This clause 9 shall survive termination of the contract.

9. Written Communications

Applicable laws require that some of the information or communications we send to you be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

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10. Notices

All notices given by you to us must be by recorded delivery post to 111 Town Square PI, Jersey City, NJ 07310 USA We may give notice to you at either the e-mail or postal address you provide to us when placing an order.